Refund & Return

At Monika Healths, customer satisfaction is of utmost importance to us. We strive to provide you with high-quality products that enhance your well-being. However, we understand that circumstances may arise where you need to request a refund or return. Please read our Refund and Return Policy carefully to understand the process.

Refund Policy:

  1. Eligibility for Refund: You may request a refund within 30 days of receiving your order if you are dissatisfied with the product’s quality, condition, or if the product does not meet your expectations.
  2. How to Request a Refund: To initiate a refund request, please contact our Customer Support team via [email/phone] with your order details and the reason for the refund. We may require additional information, including photographs of the product.
  3. Refund Process: Once your refund request is approved, we will process the refund to your original payment method. Please allow [X] business days for the refund to reflect in your account. Note that shipping and handling charges are non-refundable.

Return Policy:

  1. Eligibility for Return: You may request a return within 30 days of receiving your order if you receive a damaged or defective product or if there is a discrepancy between the product received and your order.
  2. How to Request a Return: To initiate a return request, please contact our Customer Support team via [email/phone] with your order details and the reason for the return. We may require additional information, including photographs of the product and packaging.
  3. Return Process: If your return request is approved, we will provide you with return instructions and a return shipping label. Please pack the product securely in its original packaging and include all relevant documents.
  4. Product Inspection: Upon receiving the returned product, we will inspect it to verify its condition and eligibility for a return. If the return is approved, we will initiate the refund process or send a replacement, depending on your preference.

Conditions for Refund and Return:

  • Products must be in their original packaging and in the same condition as received.
  • We may require photographic evidence of the issue for verification purposes.
  • Return shipping costs for eligible returns due to damage, defects, or order discrepancies will be covered by Monika Healths.
  • Refund or replacement is subject to product availability.

If you have any questions or concerns about our Refund and Return Policy, please feel free to contact our Customer Support team. We are here to assist you and ensure that you have a seamless experience with Monika Healths.

Note: This Refund and Return Policy is subject to change without prior notice. Please refer to the policy on our website for the most up-to-date information.